Shipping & Return
After you place the order on the website:
- Order Confirmed: within 24 hours, will send you order confirmation messages through WhatsApp/Email
- Processing Time: Need 2 days to prepare shoes after the order is confirmed.
- After the shoes are ready, will send a quality check video to you through WhatsApp/Email, and then send the shoes out to the logistics company
- Shipping Time: Start from sending shoes to the logistics company, 6-8 days (fast shipping),10-14 days (normal shipping)
Total Delivery Time = Order Confirmed + Processing Time + Shipping Time
Tracking Number: We would update the order status to shipped out through email, and you can find the tracking link/number in the email. Some shipping info is update 2-3 days later after you get the link.
Note:
If you choose fast shipping, we will try our best to get the shoes ready in 1 day
It`s an international transportation, sometimes there would be unexpected factors such as weather and traffic cause a 1-3 days delay, Please understand.
There won`t be a customs fee with normal shipping
There may be a small customs fee for Europe countries when you choose fast shipping, about 10$. No extra fee For USA. Want to know more countries, please ask customer service for details
Refunds and Exchanges:
- You can cancel or exchange the shoes before shipping.
- Note: There would be a 6-8% international cross-bank fee if you cancel. Money would go back to your account in 10 business days.
- Cannot return or exchange if you order the wrong size by yourself. Ask customer service for help if you are not sure about the size.
If any questions, please contact customer service for help.